Customer Support Policy
Contacting Us
We value your experience and are here to assist with any questions or issues you may encounter. Our primary method of contact is through email. You can reach us via the contact form on our website, which will redirect your query to our support email.
Response Time
Our goal is to respond to all inquiries within one business day. During peak periods, response times may vary slightly, but we remain committed to addressing your concerns as quickly as possible.
Shipping Policy
Currently, we ship only within Estonia. Shipping fees are calculated at checkout and are paid by the customer. In the future, we plan to expand to international shipping, with policies updated accordingly.
We do not offer refunds or replacements unless the product is damaged during shipping.
In cases of damage, please contact us within 7 days of receiving the item with proof of the issue (e.g., photos). If confirmed, we will refund the purchase amount or send a replacement.
Product Guarantee
Due to the nature of our product, we do not offer guarantees. Please review all product details and descriptions before purchasing.
Privacy Policy
Introduction
We respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data.
Information We Collect
Personal Data: Name and email address for contact and promotional purposes.
Cookies: We use cookies to enhance your experience and for analytics.
Why We Use Your Data
To process and fulfil your orders.
To communicate with you about your orders and promotional offers.
For analytics to improve our website and user experience.
Sharing Your Information
We share data with trusted third parties only to facilitate our services, such as:
Shipping Providers: To ensure correct delivery.
Payment Processors: Stripe, for secure payment processing.
Your Rights
Under the law of the Republic of Estonia, you have the right to:
Request access to the personal data we hold about you.
Request corrections or deletions of your data.
Retention of Data
We retain personal data only as long as necessary for the purposes stated above or as required by law.
Terms of Service
Introduction
Welcome to our website. By using our services, you agree to comply with the following terms and conditions. Please read them carefully.
1. General Information
Our card game is designed for personal use. While anyone can purchase it, we recommend it for ages 10 and above.
2. Payment and Checkout
We use Stripe as our payment processor, supporting various common payment methods. All transactions are securely processed, and payment details are handled in accordance with Stripe's policies.
3. Shipping
Shipping is currently limited to Estonia.
Customers are responsible for shipping fees, calculated during checkout.
Refunds for shipping-related damages are available upon proof.
4. Intellectual Property
Our card game, including its content and design, is protected by copyright. Resale or reproduction for profit without prior authorization or a distribution agreement with us is prohibited.
5. User Conduct
By purchasing our product, you agree:
Not to resell, modify, or distribute the product for commercial purposes without permission.
To use the product for lawful purposes only.
6. Dispute Resolution
In case of disputes, efforts will be made to resolve them amicably. If necessary, disputes will be governed by the laws of the Republic of Estonia.
7. Changes to Terms
We reserve the right to update these terms at any time. Changes will be effective upon posting on our website.